Customer Service

Shipping & Delivery

CO2grow.com shall observe in the utmost care the reception and execution of orders of products.
The address that has been made known by the consumer to CO2grow.com is considered to be the delivery address, unless otherwise mentioned.
CO2grow.com will try at all times to offer the shipment to the transport company within 24 hours after the order has been placed.

Within Europe, depending on where the shipment has to be delivered, delivery time may vary between 3 and 7 office days. Intercontinental shipments require a longer period of delivery time.
The consumer will be notified by e-mail when the order is ready for transport. Also, the package will be provided with a track & trace code.

Privacy & Security

This privacy policy sets out how CO2Grow uses and protects any information that you give CO2Grow when you use this website. CO2Grow is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CO2Grow may change this policy from time to time by updating this page.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and personalized offers. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@co2grow.com as soon as possible. We will promptly correct any information found to be incorrect.
Only the administration staff off CO2grow.com have access to these data.

Complaints & Returns

Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to CO2grow.com after the consumer has observed the defects.
Complaints about goods delivered must be submitted to CO2grow.com as soon as possible (within 14 days after the invoice date) with a clear complaint description. 
Any returns must contain all parts delivered by CO2grow.com, this also includes sensors and cables, including the original package. Otherwise, we cannot determine the cause of the problem and therefore we will not be able to process your complaint correctly. Please send your returns to the following address:

J&B Electronics BV, Laan van Waalhaven 167, 2497GK The Hague, The Netherlands

The shipping costs for returning a product or for your own account.
If a complaint has a foreseeable longer processing time, CO2grow.com will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.

Replacements

If the delivery of an ordered product appears to be impossible, CO2grow.com shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. 

Agreement

The agreement is finalized at the moment the consumer accepts the offer and meets the conditions.
When the consumer has accepted the offer electronically, CO2grow.com immediately confirms electronically that the acceptance of the offer is received. As long as CO2grow.com has not confirmed the acceptance, the consumer can terminate the agreement.
CO2grow.com will take appropriate technical and organizational measures to protect the electronic data transfer and will ensure a safe web environment. If the consumer pays electronically, CO2grow.com will observe the necessary security measures.

CO2grow.com can notify or check, within the legal framework, if the consumer can meet the payment obligations. If CO2grow.com based on research, has good reasons not to conclude the agreement then CO2grow.com is entitled to motivate and to refuse an order/ request or  can connect special conditions to the execution of the offer.
CO2grow.com shall send the following information with the products written or in such a manner that the consumer can store in an accessible way the data on a durable medium:

  • The address of the company for the consumer to file complaints
  •  Information about after sales guarantees and services.

CO2grow.com can notify or check, within the legal framework, if the consumer can meet the payment obligations. If CO2grow.com based on research, has good reasons not to conclude the agreement then CO2grow.com is entitled to motivate and to refuse an order/ request or  can connect special conditions to the execution of the offer.
CO2grow.com shall send the following information with the products written or in such a manner that the consumer can store in an accessible way the data on a durable medium:

  • The address of the company for the consumer to file complaints
  • Information about after sales guarantees and services.
Payment, Pricing & Promotions

Payment

Payment is done online instantly after ordering products via, for example iDeal or PayPal. If you choose to pay via iDeal, your payment will be checked automatically by our payment partner Mollie and will then be processed. The same applies to PayPal.

Pricing

During the validity period mentioned in the offer, the prices of the offered products shall not be raised save for price changes due to changing VAT rates.
Price increases within 3 months after the conclusion of the agreement are permitted only if they are the result of legal regulations or provisions.
Each product contains such information that it is clear for the consumer which rights and obligations are related  to the offer when it is accepted by the consumer. This concerns in particular: 

  • price inclusive taxes
  • possible costs of delivery
  • the manner in which the agreement has been concluded and the necessary signatures
  • the method of payment and delivery. 

Promotions

If a promotion has a limited validity or has other specifications, this will be mentioned.
The promotion contains a complete and accurate description of the offered product(s). The description is sufficiently detailed to enable a proper consumer’s assessment of the product(s). The images used by CO2grow.com are true representations of the products. Obvious mistakes and errors do not bind CO2grow.com.
The promotions made by CO2grow.com are without obligation, unless explicitly dictated otherwise. The contents of leaflets, brochures, advertisements and any other (advertising) material (electronic or otherwise) do not bind CO2grow.com in any way. Any promotion price specified in such (advertising) material is valid for 30 days.

Updating Account Information

Register on www.co2grow.com with a user name and a password. From here it becomes possible to edit your account information such as shipping or billing address. It is also possible to review previous orders and download user manuals.

Disclaimer

The CO2grow.com website is set up with the greatest possible care, yet it still might be possible that not all information on this website is up-to-date, correct and/or complete. Images of products may differ in color or otherwise. The content of this website is for general information only. No rights can be derived from the information, including prices. Our General Terms and Conditions apply to all offers, products and services of CO2grow.com.

Improper use of the products purchased at CO2grow.com is always and only at the risk of the customer. CO2grow.com can in no way be held liable in any form whatsoever. Liability lies, at all times with the customer himself.

CO2grow.com assumes no liability, obligation or responsibility for any incorrect or incomplete information on our website. CO2grow.com does not accept any liability for any direct, incidental, consequential or indirect damages, arising out of or in any way connected with the use and/or visit of, our website or parts thereof.

CO2grow.com reserves the right at all times and without notice additions, to add improvements and/or changes, both in the website and in this disclaimer.

The entire website and all individual parts are based entirely at CO2grow.com intellectual property rights. Copy and or use of information by our website is not permitted without the prior written consent. All prices include VAT unless stated otherwise. Our General Terms and Conditions apply on all of our products.

For our complete General Terms and Condition see...